Wednesday, December 09, 2009

GoToMeeting Firewall Issues

Using GoToMeeting/GoToWebinar with personal firewalls

If you have a personal firewall (ZoneAlarm®, Norton Personal Firewall™, etc.) installed, make sure that GoToMeeting/GoToWebinar is not being blocked. If so, unblock GoToMeeting/GoToWebinar and try again.

Additionally, you can enable your personal firewall so that GoToMeeting/GoToWebinar can access the Internet every time you need it to.

Enabling GoToMeeting/GoToWebinar to access the Internet

The first time you run GoToMeeting/GoToWebinar on a PC that has a firewall installed, you will set off the firewall and be prompted to allow GoToMeeting/GoToWebinar to access the Internet.

Select the check box to Remember the answer each time I use this program.

Click Yes to enable GoToMeeting/GoToWebinar to access the Internet.

Using GoToMeeting/GoToWebinar within a Business Environment

If you do not have a personal firewall but are in a "Business Environment," you may have a hardware firewall. Please provide the document found at to your IT department so that they may allow GoToMeeting/GoToWebinar to connect.

If a connection still cannot be established, please contact Customer Care for support

Customer Care
(800) 263-6317 (US and Canada, toll free)
+1 (805) 690-5753 (direct dial)

1 comment:

  1. Personal firewall is really good for all to make is easy to doing online meeting very well. At this so many complication are create to getting it but you can giving really nice information about that.