Using GoToMeeting/GoToWebinar with personal firewalls
If you have a personal firewall (ZoneAlarm®, Norton Personal Firewall™, etc.) installed, make sure that GoToMeeting/GoToWebinar is not being blocked. If so, unblock GoToMeeting/GoToWebinar and try again.
Additionally, you can enable your personal firewall so that GoToMeeting/GoToWebinar can access the Internet every time you need it to.
Enabling GoToMeeting/GoToWebinar to access the Internet
The first time you run GoToMeeting/GoToWebinar on a PC that has a firewall installed, you will set off the firewall and be prompted to allow GoToMeeting/GoToWebinar to access the Internet.
Select the check box to Remember the answer each time I use this program.
Click Yes to enable GoToMeeting/GoToWebinar to access the Internet.
Using GoToMeeting/GoToWebinar within a Business Environment
If you do not have a personal firewall but are in a "Business Environment," you may have a hardware firewall. Please provide the document found at www.citrixonline.com/iprange to your IT department so that they may allow GoToMeeting/GoToWebinar to connect.
If a connection still cannot be established, please contact Customer Care for support
(800) 263-6317 (US and Canada, toll free)
+1 (805) 690-5753 (direct dial)