GoToMeeting Firewall Issues

Using GoToMeeting/GoToWebinar with personal firewalls

If you have a personal firewall (ZoneAlarm®, Norton Personal Firewall™, etc.) installed, make sure that GoToMeeting/GoToWebinar is not being blocked. If so, unblock GoToMeeting/GoToWebinar and try again.

Additionally, you can enable your personal firewall so that GoToMeeting/GoToWebinar can access the Internet every time you need it to.

Enabling GoToMeeting/GoToWebinar to access the Internet

The first time you run GoToMeeting/GoToWebinar on a PC that has a firewall installed, you will set off the firewall and be prompted to allow GoToMeeting/GoToWebinar to access the Internet.

Select the check box to Remember the answer each time I use this program.

Click Yes to enable GoToMeeting/GoToWebinar to access the Internet.

Using GoToMeeting/GoToWebinar within a Business Environment

If you do not have a personal firewall but are in a "Business Environment," you may have a hardware firewall. Please provide the document found at www.citrixonline.com/iprange to your IT department so that they may allow GoToMeeting/GoToWebinar to connect.

If a connection still cannot be established, please contact Customer Care for support

Customer Care
(800) 263-6317 (US and Canada, toll free)
+1 (805) 690-5753 (direct dial)
gotomeetingcare@citrixonline.com

https://www1.gotomeeting.com/default/help/g2m/troubleshooting/connection_test_help.htm